This website is owned and operated by The Gold Factory (hereinafter referred as "The Gold Factory " or "company" or "we" or "us" or "our" " …………." or "……………" bearing CIN U70101WB1998PTC086540 having its Principal concen under name and style of ASCO Projects Pvt.Ltd, carrying its business from its Registered office lying situate at CK-10 Sector II, Salt Lake City Kolkata, Pin 700091, West Bengal , India.
Please read these terms of use carefully before using the platform. By using the online portal/website/platform you signify your assent and agreement to these Terms of Use listed below or as may be revised from time to time. By continuing to use the platform you agree to be bound by the terms and conditions of any updates and/or amendments. All rights including copyright, in this website, are owned by The Gold Factory. Any use of this website and/or its contents, including copying or storing it in whole or part without the permission of Company is prohibited.
Any query/Feedback/Complaint and/or suggestions vis-a-vis these terms and conditions are to be explicitly be brought to our attention thereby connecting to us through the company email being info@mygoldfactory.com or call us on 7439279373 within Indian Standard Timing from 11 am to 7 pm.
Eligibility Criteria
Any person(s) below the age of 18 years, is/are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of The Indian Contract Act, 1872 are not eligible to use this website.
Those who choose to access this website located beyond the Indian territory are responsible for compliance with local laws as would be in force and/or applicable from time to time.
Pricing and Payment
Domestic Orders:
For orders being shipped within India, the payment can only be accepted in INR(Indian Currency). Prices will be MRP and CGST/SGST and IGST, as would be applicable. However, in case of any order(s), for shipment within Indian territories by a foreign national such payments shall be only accepted through digital mode as accepted by Indian laws and not otherwise contrary thereto.
In the event of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit /debit card policy. If you have made the payment by International card or any card issued by a foreign bank, then you will be required to provide us with any valid or legitimate photo Identity proof of the country of residence as mentioned below issued by the concerned authority of such country.
(a) Passport with Visa Copy, (b) Driving license, (c) Employment card, (d) Any other government issued ID proof of the country of residence.
PAN CARD COMPLIANCE:
For purchase above Rupees 2 lakh (Rupees 2,00,000/-), PAN card must be provided upon placing the order in the manner specified by The Gold Factory. Failure to provide the same shall result in cancellation of the order.
Delivery Schedule
We understand that your privacy is important to you and as such we respect the same. We ensure you complete confidentiality of the details that have been shared with us from your end and commit will not share such details with any third party if not required at law.
A tentative delivery date/time will be provided along with the order confirmation email. The exact delivery date shall be provided based on the intimation received by us from the courier company as soon as your order is ready for dispatch. Customers registered with us can track their order by clicking Track Order and find the order status or by using the services category available on the website.
Customer Obligations:
a) Customers must provide us with true, accurate, current and complete information about himself/herself/otherwise during registration process on www.mygoldfactory.com. while registering themselves on our website. The customer shall create their own login id and password and the company shall have no access to it.
b) Customers should promptly update registration data to keep it true, accurate, current and complete. In the event a customer provide us with any information that is false, inaccurate, incomplete and/or not current or if The Gold Factory has reasonable grounds to believe and/or suspect that such information is untrue, false, inaccurate, incomplete, not current and/or not in accordance with this user agreement, The Gold Factory reserve with itself the unfettered right to indefinitely suspend and/or terminate the membership registration of such customer and/or user and shall refuse to provide such customer with access to our website.
c) In the event that a non-delivery occurs on account of a mistake/misrepresentation on part of any customer/s, for example providing us with wrong name or address or any other wrong information, any extra cost incurred by The Gold Factory for re-delivery shall be claimed from such customer/s and such customer/s shall remain responsible and liable to bear such additional expenses which shall be incurred for re-delivery due to wrong input of personal and /or delivery address details respectively.
d) Customer shall provide authentic and true information in all instances as may be requested and/or required pursuant to this agreement. Confirmation and/or validation of such information and other details provided by the customers shall remain reserved with The Gold Factory at any point of time.If need be, the company may also ask to provide with other and/or further additional information before accepting any order/s and for completion of end-to-end transactions pursuant thereto and as such the company reserves the right to ask for such additional information in such cases. If upon confirmation, the customer/s detail/s are found to be false, untrue, incorrect in part or in in entirely, The Gold Factoryreserve with itself the unfettered right to reject the registration and debar such customer from using the services of www.mygoldfactory.com and/or other affiliated websites of the company without prior intimation whatsoever.
e) Before placing an order/s the customer/s shall check the product description carefully and after understanding the same the customer/s shall proceed to place the order/s, it is further made clear that by placing an order for a product, the customer/s agree/s to be bound by the conditions of sale and invitation to offer included in the item's description. Customer must Confirm and provide us with the appropriate and correct address at which delivery of the product(s), ordered, is to be made. The company shall not remain liable and/or responsible for any dispute and/or complication and/or confusion that may arise due to any fault and/or mistake in providing information/detail for the purpose of product delivery of products. The company shall not remain responsible and/or liable in any manner whatsoever to compensate such customer/s due to such fault/mistake/negligence on their part as stated hereinbefore.
f) It is made clear that in the event there is any delay in the delivery caused due to any act of God, natural calamity, public holiday or any other unforeseen circumstance, then the customer shall not hold the Gold Factory or its delivery tie-ups liable for such delay in the delivery of the product.
g) In the event the customer is using an International card or foreign bank-issued card for payment of domestic order or such customer/s have ordered something to be delivered outside India, then such customer/s must provide us with any legitimate and valid photo identity proof issued by the concerned Government. For example:
a) Pan card
b) Driving License
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar)
Restriction
The Gold Factory reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by any customer and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. The Gold Factory reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit. (In condition contrary to law or violation of policy)
Website Security
Customer/s are prohibited from violating or attempting to violate the security of this website, including, without limitation:
a) Accessing data not intended for a customer or logging onto a server or an account which a customer are not authorized to access.
b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
c) Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.
d) Sending unsolicited e-mail, including promotions and or advertising of products or services;
e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup, posting violations of system or network security may result in civil or criminal liability. The Gold Factory will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. The Customer shallagree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. The Customer agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third-party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).
Please note that the gold factory reserves the right to initiate proper course of law against such violation. (The Gold Factory will investigate occurrences that may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations.)
Cancellation By the Company:
There may be certain orders that the company cannot accept, and therefore, the company reserve the right, at its sole discretion, to refuse or cancel any order. Reasons for such refusal and/or cancellation may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which the company identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases, which if declined by the customer the site will not give further access to place such order/s. We will notify customers in case the order has been cancelled fully or partially or if any additional information is required to accept such order
Cancellation of orders on behalf of the Customer:
Once an order is placed, it can only be canceled before it is shipped to the provided destination and not otherwise. Registered customer can always check the status of their order from Track Order available at www.mygoldfactory.com Once the cancellation request is received, we will initiate the process of refunding the amount to the account via the same payment mode that Customer had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, the customer will receive the refund amount directly in customers account or through cheque.
In the event that the amount has been deducted from the account of the customer/s and amount duly received by us in our account, but the transaction failed or was unsuccessful, The Gold Factory will refund the amount to the account of the customer/s account at the earliest.
Product Return and Exchange Policy:
The Gold Factory is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.
In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us on 7439279373 or writing to us on info@mygoldfactory.com For the refund on the returned defective product please check the section on Refund below.
Product Return Policy For Domestic Orders:
In the event any order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us. No extra courier cost would be charged if the damage complains found to be authentic.
RETURN CHARGES:
Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.
PROCEDURE TO INITIATE THE REFUND PROCESS?
1. Customers should contact The Gold Factory customer support on 7439279373 or write to info@mygoldfactory.com within 7 working days from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from us about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
No requests pertaining to refund shall be entertained post 7th day from the date of receipt of the product.
REFUND POLICY:
The refund shall be processed once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to the account of the purchaser wherefrom the payment was made via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s).
DOMESTIC ORDER:
In case of domestic order (where the product is shipped within India) 100% refund will be made on the product price.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s.)
In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:
1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.
2. If customer doesn't provide any cancelled cheque then the amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.
JEWELLERY
We reserve the right to not allow the exchange of jewelry products due to the differential that may arise, as no two products will have the exact weight & hence the price will differ. Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices will also change.
However, if you choose to cancel the order(before shipment) or return the product because of receiving it in damaged condition, the refund will be made directly to your account or issued by cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).
Prices on our website are subject to changes without notice. Please expect that you will be charged the price for the jewelry as it is listed on the day of purchase.
EXCHANGE PLOCIY:
We regret to inform that exchange of products is not possible for the products bought from our website.
The Gold Factory Exchange Policy:
1) The Gold Factory Jewllery sold through any The Gold Factory outlet or directly by the company will be accepted exchange at any The Gold Factory outlet. The Gold Factory outlets will honor this The Gold Factory Exchange Policy and no individual discretion in compliance will be permitted.
2) Pieces will be accepted after due examination for defects, weights, and originality, including The Gold Factory mark.
3) While normal wear and tear are to be expected, no credit may be given to the customer for stone defects (cracks, scratches, replacements, alterations). In extreme cases where the customer insists on the exchange of a product with defective stone(s), the exchange is only to be done after cautioning the customer that the product has to be dismantled, and the stones removed (at customer’s risk) and returned to the customer.
In such cases, the customer must be advised that the value of such damaged stones will be reduced from the value of the refund/exchange. These damaged stones will be returned to the customer. The customer must be cautioned that such stones are vulnerable to breakage during removal and that this risk is to the customer’s account.
4) The piece must only be accepted if accompanied by the original Cash Memo and/or guarantee certificate. Exceptions may be made by the Boutique Manager at his/her discretion in the case of known customers and products should be reported to the Regional Business Manager. In the event that the customer is unable to produce these documents, then the Boutique Manager may accept such pieces for validation via the factory or may accept the exchange under the terms of the General Exchange Policy (GEP).
5) A valuation certificate cum acknowledgment form & Customer Declaration form signed by customer is to be filled out for all pieces accepted for exchange.
Documents: The gold Factory Exchange Form - System generated:
1 st copy: Stapled to Cash Memo (File Copy) of the new product purchased.
2 nd copy: Accompanies product when it is finally returned to the Quality Assurance Department.
Document: The Gold Factory Customer Declaration form:
1 st copy: Along with cash memo copy & credit note copy at the boutique.
6) Should the boutique find it difficult to value the piece, doubts the authenticity of the piece, the piece should be sent to Jewllery factory to the attention of Executive - Quality Assurance under a Service Return Note, for verification and valuation. The piece must be accompanied by the 2nd Copy of the The Gold Factory Exchange Form. The Quality Assurance office will return the piece with valuation within 7 working days of receipt together with the 2nd copy of the The Gold Factory Exchange Form (mainly for studded)
7) As per the revised Credit note policy issued from January 2011 onwards, the boutique shall not issue to customer open Credit note, but ensure that the THEGOLD FACTORY EXCHANGE POLICY CREDIT NOTE credit note is adjusted against same customer invoice on the same day; For this purpose, the following sThe Gold Factory Exchange Policy Credit Notes are recommended to be followed :
a. If Customer wants to do THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE then he has to first select a new product to be purchased for an equivalent approximate value of THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE; For this purpose, boutique shall inform the tentative value of the THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE credit note ;
b. Once the products are selected by the customer, the boutique shall get the THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE declaration form signed by the customer, in the prescribed format; This form has to be attached to the Credit note generated on THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE and all these documents have to be attached to Invoice (boutique copy)
c. THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE credit note shall be generated as per Commercial norms / SOP and the same shall be fully adjusted on the same day against an invoice/customer order/advance order. If the customer is not able to select any product at the boutique on the same date, then he has to mandatorily place a customer order for full THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE credit note value;
d. Once the THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE credit note is generated, the customer shall sign on same accepting the valuation; This Credit note shall be verified again when the customer comes back for collecting the product on Customer order (in case not fully redeemed the same date)
e. In no case, the name change of credit note vs. Invoice name will be allowed unless authorized in writing by the customer, on the consent letter;
8) Customers who want to exchange their The Gold Factory products for a cash refund:
This may be permitted by the Boutique Manager, subject to other terms and conditions of THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE and for The Gold Factory & Gold plus products mentioned in 9(c). The general terms and conditions of this policy will apply subject to an additional cash deduction of 10% for studded products & loose stones and 3% for all other product categories from the total credit note value arrived at under TEF terms. Such cases should also be brought to the attention of the Regional Commercial Department. However, the TEF forms need to be filled. Against the column for exchange value/new cash memo no. “CASH REFUNDED” should be mentioned. You can now pay customers up to Rs 20,000 on-the-spot (from your collections) and promise that cheques for larger amounts will be given within 7 working days. Please also explain to customers that amounts larger than Rs 20,000 cannot be given in cash because of IT rules.
There could be instances when the Boutique Manager has advised to refund, but there is inadequate cash at the boutique. In such an eventuality, the customer may be requested to return at such time the accumulated sales collections may be used for the purpose of the refund.
9) The commercial terms governing The Gold Factory Exchange Policy are as follows:
(a) The Gold Factory products of 24kt, 22kt, 18kt, 14kt are accepted for exchange at any time. But the following products are excluded from the THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE scheme.
- Silver products/wares and export products (9kt, 10kt products), Diamond loose Solitaire & solitaire products of 2 carat and above - No THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE
(b) Coin, Plain gold & studded jewelry of Gold plus products can also be accepted for exchange after ensuring the authenticity of Gold plus mark. Cash refund as per THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE terms allowed for the same.
(d) In case the product was sold under the discount scheme, the discount amount needs to be net off first (recovered) and THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE Exchange policy to be applied.
(f) In case of an accepted exchange, deductions will be made as per the following chart: (insert chart from client)
Gold:
On net gold weight valued at the selling rate of gold on the day of exchange
Stones:
On selling price of stones prevailing on the day of exchange, less:
(i) On Diamonds / solitaire 0% (For 2ct & above – No exchange)
(ii) Invisible set diamonds 25
(iii) Emeralds, Rubies and Sapphires 0% (product having bill of material)
(iv) Other Stones including Pearls 0% (product having bill of material)
Note: Loose Solitaire / Solitaire product of 2ct & above bought by the customer before 6th Dec 2012 will have Zero percentage deduction on exchange
Color stones having bill of material will have Zero percentage deduction on exchange
Requirement of original bill/guarantee card continues for all THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE transactions. In exceptional cases, if bill/authenticity card is not available with the customer and the boutique strongly feels the THE GOLD FACTORY EXCHANGE POLICY CREDIT NOTE required to be entertained, an additional deduction of 5% on Gold studded products and 10% on high value studded products (products value more than 2 lakhs ) to be applied.
Important:,
Weight of gold:
- 18K and 22K non-studded pieces to be physically weighed to an accuracy of 2 decimal places.
- Studded 22K pieces to be physically weighed and weight of stone deducted as per the system/hard copy of the factor master/engraved in the product. If this is not available at the boutique then the Net weight can be taken from the customer enquiry screen
- Studded 18K pieces: Weight of gold as per master list at the showroom or from the customer enquiry screen.
Rate of Gold:
- Selling rate for the day on the day of exchange Stone
Carats:
- 22kt / 18kt / 14kt products : As per the boutique Poss. system
- Should specifications not exist for a product, please consult the DISCONTINUED PRODUCTS PRICE LISTS and give credit for 70% of the revised UCP for an undamaged piece.
(g) In case of platinum products exchange, deductions will be made as per the following:
1. Standard deduction of 30% on the prevailing UCP value on all platinum products, except solitaire set Products.
2. Standard deduction of 10% on the prevailing UCP value on solitaire set platinum products.
(h) In case of kundan / Mangalsutra / fancy stone products, exchange will be made based on net gold Weight, valued at the selling rate of gold on the day of exchange and no exchange value for stones. For kundan&Mangal sutra products net weights were engraved on product. In case of weight not engraved, net weight after melting / hammering can be taken.
(i) In case of open polki products, the standard deduction will be made as per the following:
1. For stones Zero % deduction on exchange.
2. For gold no deduction. Net gold weight to be valued at prevailing gold rate
(j) In case of kundanpolki products, the standard deduction will be made as per the following:
1. Standard deduction of 10% on the prevailing stone charges i.e., F1
2. For gold no deduction. Net gold weight to be valued at prevailing gold rate.
(k) In case of Victorian collection products exchange, deductions will be made as per below
1. Standard deduction of 50% on the prevailing UCP value of product.
(l) In case of studded UCP products (like electro formed products) exchange, deductions will be made as per the following:
1. Standard deduction of 50% on the prevailing UCP value of product.
(For S.Nos g & i to l, the calculation to be made manually and entered into the system.)
10) Credit Note: In the case of Level 3 Btq'scheques are issued to the franchisees from Hosur Finance after the inwarding and revaluation of material.
In case of Level 2 btq's , after inwarding and revaluation of the material, entries are being passed by Hosur finance for any debit or credit. The above debits/credits to the L2 btq's will be settled along with the management commission due to them by the concerned regional commercial departments.
Privacy Policy
We understand that your privacy is important to you and we respect that. We ensure you that The Gold Factory maintains complete confidentiality of the details that you have shared with us and will not share it with any third party unless otherwise required at law.
We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc. for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from The Gold Factory.
Also, for enhanced security, The Gold Factory does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank's servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).
The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.
Fraudulent Transactions
The Company reserves the right to recover the cost of goods, collection charges, damages caused to the company and legal expenses from person/s using the site fraudulently. The company reserves the right to initiate legal proceedings against such person/s for fraudulent use of the website and any other unlawful act or acts or omissions in breach of these terms and conditions.
Disclaimer
All products and the information displayed on www.mygoldfactory.com constitute an invitation to offer. The Customer’s order for purchase constitutes the customer’s offer which shall be subject to the terms and conditions as listed herein. The Company reserves the right to accept or reject the customer’s offer in part or in full. The dispatch of the product(s) ordered shall mean and constitute our acceptance of the Customer’s order. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by the company and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer.
No act or omission of The Gold Factory prior to the actual dispatch of the product(s) ordered will constitute acceptance of the customer’s offer. If customer/s has/have provided us with the/their e-mail address, we will notify such customer/s by e-mail as soon as possible to confirm receipt of their order/s and confirm dispatch and therefore, acceptance of the order thereafter.
We have made every effort to display the colours and sizes of our products that appear on our website as accurately as possible. However, as the actual colours you see will depend on your display screen. We cannot guarantee that your display of any color will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the website.
Website Content
The Gold Factory owns the copyright to all the contents of the instant website, including the images displayed herein in the instant website. Trademarks and other intellectual property rights are owned or licensed to us, unless otherwise specified.
No one shall copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. Customers may print or download any pages for personal and non-commercial use only. For any doubts and queries please email us at info@mygoldfactory.com or call us on our costomer care number 7439279373 .Be informed that the accuracy of the instant website is best possible provided, we shall not remain liable or responsible for any inaccuracies or errors beyond reasonable control of the company. We do not guarantee the display of the colored images of our products on different computer monitors, screens, hence any difference due to such reason if noticed by any customer the company shall not remain responsible or liable to return and/or refund and/or exchange of such product.
External Material
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you (to our understanding that might interest you), but we do not monitor or endorse these websites.
Liability
Save and except as required under the law of the land, The Gold Factory will not take and/or own up any responsibility for any loss or damage suffered due to our order online services or goods/products supplied using the same, except as required by law, as such any dispute arising therefrom The Gold Factory shall not remain liable to compensate for such disputes.
For orders being shipped outside India, The Gold Factory do not provide any guaranty/warranty on any product. Only a certificate of authenticity shall be provided by The Gold Factory which would authenticate 100% genuineness of the product delivered to the customer. Customer service is not provided beyond the territory of India and any damage caused due to such services if availed privately apart from The Gold Factory services the Gold Factory shall not remain liable for such damage caused to the product and will have no liability to provide free service on the same and also shall not remain responsible or liable to replace any such product. The Gold Factory may offer and/or extend their services with regard to wear and tear or any damages caused to the product while in use by the customer, but such service shall only be provided upon payment of costs of such service required as may be applicable. To avail such service the concerned customer has to the bear the shipment charges pre and post servicing of the product additionally and/or separately. The cost of such shipment shall not be charged as a part of service charges.
Any product bought from our website is completely at the discretion of the customer/s and the customer accept that the order is placed by the customers only after being completely satisfied thereby thoroughly inquiring about the product, its features, characteristics, usage etc. The Gold Factory shall not remain liable or responsible for any kind of loss and/or damages whatsoever suffered by the customers due to the use of the product.
This is applicable for both domestic and international orders.
Changes to the Site Disclaimer
The Gold Factory reserve the right to change the site disclaimer from time to time and such case of any changes or amends if be introduced to the instant website the company will notify the same by posting the updated site disclaimer on the website.
This site disclaimer is governed by the laws of India and you and we agree to use the courts of Kolkata jurisdiction if there is any dispute between us.
If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.
Shipping Policy
SHIPPING DESTINATIONS
The Gold Factory serves almost to all major cities and countries throughout the Globe. However customers are requested to check if we deliver to the requested pin codes in shopping cart checkout page before placing the order. If there is no courier service available in your area, we do apologize for the inconvenience caused.
For orders above Rs 2 lakhs customers need to provide a PAN card. if PAN card is not available, Form 60 will be given to the customer and it should be filled and signed by the customer. The form 60 should be supported with a copy of address proof like passport, Aadhar Card, driving license or green card /Visa Copy (in case of international clients).
SHIPPING & HANDLING CHARGES
Domestic Order: Shipping within India is provided for free of cost.
Delivery Time for Domestic Orders:
The product is delivered within ____ working days in India from the day of order confirmation if not delayed by any governmental authority or any agents or assigns. In the event we fail to deliver the order within the stipulated period, the order shall stand cancelled from our end and a notice and/or intimation pursuant thereto would be forwarded to the customer regarding the same. In such cases, the refund will be made directly to the customers account via the same mode through which the payment was made. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification purposes.
Recipient needs to produce any of the following legitimate government issued photo identity proof for receiving the delivery:
a) Pan card
b) Driving License
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar)
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of The Gold Factory. Such disclosure, submission or offer of any comments shall constitute an assignment to The Gold Factory of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.
Thus, The Gold Factory owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. The Gold Factory will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments submit by the customer for any purpose whatsoever, without restriction and without compensating the customer in any way. The Gold Factory will be under no obligation (a) To maintain any comments in confidence, (b) To pay you any compensation for any comments, (c) To respond to any comments.
The customer/s agree and confirm that any comments submitted by them to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. The Customer further agree that no comments submitted by the customer to the website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.
The Gold Factory does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant The Gold Factory the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified The Gold Factory and its affiliates for all claims resulting from any comments submitted by you. The Gold Factory and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.
We encourage registered customers on the website to provide feedback to the company only after the transaction has been closed, this helps other customers to know the performance level of the said company. Please remember that the customer cannot retract the feedback. Further you agree that the feedback provided by you to the website shall be deemed to be non- confidential and will be displayed along with your user id. The Gold Factory will not be responsible for the feedback that you have posted on the website and be it noted that the customer should be careful while making comments and should not post defamatory, illegal, offensive, obscene or non factual contents, for which he shall be liable to be sued and/or the registration of the customer shall be barred to use the website.
Export and Import facility of feedbacks are not permissible.
Copyright & Trademark
The Gold Factory reserve all intellectual property rights in all text,images, designs, programs, products, processes, technology, content and other materials, which appear on this website.
Access to this website does not authorize anyone to use any name, logo or mark in any manner.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use). You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is accrued unto you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of The Gold Factory or its suppliers and they are protected by Indian and international copyright intellectual property laws.
Force Majeure
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
Governing Law And Jurisdiction
This user agreement shall be construed in accordance with the applicable laws of India. The courts at kolkata shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.
Modification Of Terms And Conditions Of Service
The Gold Factory reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, shall be available on the update section of the said website. You can access the latest version of the user agreement at any given time on www.mygoldfactory.com . You should regularly view the user agreement on www.mygoldfactory.com the website of the company. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.
Assignment:
The Customer cannot assign or otherwise transfer this use Agreement or any rights granted hereunder to any third party. The Gold Factory may transfer its rights and obligations under this Agreement without any customer’s prior express consent.
Indemnity:
You agree to indemnify and hold The Gold Factory and its affiliates, subsidiaries and their respective shareholders, officers, directors, agents and employees from any losses, liabilities, damages, costs and expenses, claims or demand or actions including reasonable attorneys’ fees asserted against or incurred by the Gold Factory , made by any third party arising out of customers breach or non- performance of the terms of the user agreement, or against customers violation of any law, rules and regulation or the rights of a third party.
Arbitration:
If any dispute arises between you and the company during the use of the website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement, or the documents they incorporate by reference, the dispute shall be referred to a Sole Arbitrator who shall be an independent and neutral third Party identified by The Gold Factory. The place of Arbitration shall be Kolkata, India. The arbitration prpceedings shall be in English Language and shall be governed by Arbitration & Conciliation Act, 1906.
Severability:
If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the user Agreement.
Entire Agreement:
This Agreement sets forth the entire understanding and agreement between the customer and the Gold Factory with respect to the subject matter hereof.
Website Content:
The Gold Factory owns the copyright to all the contents of the instant website, including the images displayed herein in the instant website. Trademarks and other intellectual property rights are owned or licensed to us, unless otherwise specified.
No one shall copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. Customers may print or download any pages for personal and non-commercial use only. For any doubts and queries please email us at info@mygoldfactory.com or call us on our customer care number 7439279373 .Be informed that the accuracy of the instant website is best possible provided, we shall not remain liable or responsible for any inaccuracies or errors beyond reasonable control of the company. We do not guarantee thedisplay of the colored images of our products on different computer monitors,screens, hence any difference due to such reason if noticed by any customer the company shall not remain responsible or liable to return and/or refund and/or exchange of such product.
External Material:
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you (to our understanding that might interest you), but we do not monitor or endorse these websites.
Liability:
Save and except as required under the law of the land, The Gold Factory will not take and/or own up any responsibility for any loss or damage suffered due to our order online services or goods/products supplied using the same, except as required by law, as such any dispute arising therefrom The Gold Factory shall not remain liable to compensate for such disputes.
For orders being shipped outside India, The Gold Factory do not provide any guaranty/warranty on any product.Only a certificate of authenticity shall be provided by The Gold Factory which would authenticate 100% genuineness of the product delivered to the customer.Customer service is not provided beyond the territory of India and any damage caused due to such services if availed privately apart from The Gold Factory services the Gold Factory shall not remain liable for such damage caused to the product and will have no liability to provide free service on the same and also shall not remain responsible or liable to replace any such product. The Gold Factory may offer and/or extend their services with regard to wear and tear or any damages caused to the product while in use by the customer, but such service shall only be provided upon payment of costs of such service required as may be applicable. To avail such service the concerned customer has to the bear the shipment charges pre and post servicing of the product additionally and/or separately. The cost of such shipment shall not be charged as a part of service charges.
Any product bought from our website is completely at the discretion of the customer/s and the customer accept that the order is placed by the customers only after being completely satisfied thereby thoroughly inquiring about the product, its features, characteristics, usage etc. The Gold Factory shall not remain liable or responsible for any kind of loss and/or damages whatsoever suffered by the customers due to the use of the product.
This is applicable for both domestic and international orders.
Changes to the Site Disclaimer:
The Gold Factory reserve the right to change the site disclaimer from time to time and such case of any changes or amends if be introduced to the instant website the company will notify the same by posting the updated site disclaimer on the website.
This site disclaimer is governed by the laws of India and you and we agree to use the courts of Kolkata jurisdiction if there is any dispute between us.
If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.
Shipping Policy:
SHIPPING DESTINATIONS
The Gold Factory serves almostto allmajor cities and countries throughout the Globe. However customers are requested to check if we deliver to the requested pincodes in shopping cart checkout page before placing the order. If there is no courier service available in your area, we do apologize for the inconvenience caused.
For orders above Rs 2 lakhs customers need to provide a PAN card. if PAN card is not available, Form 60 will be given to the customer and it should be filled and signed by the customer.The form 60 should be supported with a copy of address proof like passport,Aadhar Card, driving license or green card /Visa Copy(in case of international clients).
SHIPPING & HANDLING CHARGES:
Domestic Order: Shipping within India is provided for free of cost.
Delivery Time for Domestic Orders:
The product is delivered within ____ working days in India from the day of order confirmation if not delayed by any governmental authority or any agents or assigns. In the event we fail to deliver the order within the stipulated period, the order shall stand cancelled from our endand a notice and/or intimation pursuant thereto would be forwarded to the customer regarding the same. In such cases, the refund will be made directly to the customers account via the same mode through which the payment was made. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification purposes.
Recipient needs to produce any of the following legitimate government issued photo identity proof for receiving the delivery:
a) Pan card
b) Driving License
c) Passport
d) Voter identification card
e) Postal identification Card (Aadhar)
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this website will be and remain the property of The Gold Factory. Such disclosure, submission or offer of any comments shall constitute an assignment to The Gold Factory of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments.
Thus, The Gold Factory owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. The Gold Factory will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any comments submit by the customer for any purpose whatsoever, without restriction and without compensating the customer in any way. The Gold Factory will be under no obligation(a) To maintain any comments in confidence,(b) To pay you any compensation for any comments,(c) To respond to any comments.
The customer/s agree and confirm that any comments submitted by them to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. The Customer further agree that no comments submitted by the customer to the website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.
The Gold Factory does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this website. You grant The Gold Factory the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you further agree to keep indemnified The Gold Factory and its affiliates for all claims resulting from any comments submitted by you. The Gold Factory and its affiliates are not responsible nor assume any liability for any comments submitted by you or any third party.
We encourage registered customers on the website to provide feedback to the company only after the transaction has been closed, this helps other customers to know the performance level of the said company. Please remember that the customer cannot retract the feedback. Further you agree that the feedback provided by you to the website shall be deemed to be non- confidential and will be displayed along with your user id. The Gold Factory will not be responsible for the feedback that you have posted on the website and be it noted that the customer should be careful while making comments and should not post defamatory, illegal, offensive, obscene or non factual contents, for which he shall be liable to be sued and/or the registration of the customer shall be barred to use the website.
Export and Import facility of feedbacks are not permissible.
Copyright & Trademark
The Gold Factory reserve all intellectual property rights in all text, images, designs, programs, products, processes, technology, content and other materials, which appear on this website.
Access to this website does not authorize anyone to use any name, logo or mark in any manner.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively content are intended solely for personal and non-commercial use). You may download or copy the contents and other materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials or software is accrued unto you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software. All software used on this website is the property of The Gold Factory or its suppliers and they are protected by Indian and international copyright intellectual property laws.
Force Majeure
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
Termination
This user agreement is effective unless and until terminated by either you or The Gold Factory. You may terminate this user agreement at any time by informing us in writing through Indian postal services by registered/ speed post that you no longer wish to be associated with this website, provided that you discontinue any further use of this website. The said postal address for any communication shall be addressed to :
…………………………………….(name)
……………………………(designation)
………………………………………….(address)
…………………………..(phone)
………………………………(email id)
The Gold Factory may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to the company . Upon any termination of the user agreement by either you or by the company, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise.Company’s right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.
Governing Law And Jurisdiction
This user agreement shall be construed in accordance with the applicable laws of India. The courts at kolkata shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.
Modification Of Terms And Conditions Of Service
The Gold Factory reserves the right at any time to modify the terms and conditions of this user agreement without any prior notification to you. Subsequent to any such modification of the user agreement, shall be available on the update section of the said website. You can access the latest version of the user agreement at any given time on www.mygoldfactory.com the website of the gold factory i.e on ……………………….. You should regularly view the user agreement on www.mygoldfactory.com the website of the company. In the event the modified user agreement is not acceptable to you, you may undertake to discontinue using our service. However, if you continue to use our service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified terms and conditions and you undertake to abide by the modified user agreement.
Assignment:
The Customer cannot assign or otherwise transfer this use Agreement or any rights granted hereunder to any third party. The Gold Factory may transfer its rights and obligations under this Agreement without any customer’s prior express consent.
Indemnity:
You agree to indemnify and hold The Gold Factory and its affiliates, subsidiaries and their respective shareholders, officers, directors, agents and employees from any losses,liabilities, damages, costs and expenses, claims or demand or actions including reasonable attorneys’ fees asserted against or incurred by the Gold Factory , made by any third party arising out of customers breach or non- performance of the terms of the user agreement, or against customers violation of any law, rules and regulation or the rights of a third party.
Arbitration:
If any dispute arises between you and the company during the use of the website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement, or the documents they incorporate by reference, the dispute shall be referred to a Sole Arbitrator who shall be an independent and neutral third Party identified by The Gold Factory. The place of Arbitration shall be Kolkata, India. The arbitration prpceedings shall be in English Language and shall be governed by Arbitration & Conciliation Act, 1906.
Severability
If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the user Agreement.
Entire Agreement
This Agreement sets forth the entire understanding and agreement between the customer and the Gold Factory with respect to the subject matter hereof.
